When gambling at any online casino, you might experience some issues. If you are experiencing any issues with TradaCasino regarding Payment, Bonuses, Software, Deposit, Accounts or other, our highly trained customer service team will do their utmost to resolve it for you via live chat or email@example.com. If you feel that your issue has not been resolved to your satisfaction, we invite you to contact a member of our senior management team directly on firstname.lastname@example.org. We promise to respond to your query within 24 hours, 7 days a week.
A 'Complaint' means a complaint about any aspect of our conduct or licensable activities. If You have any Complaint with regard to any outcome in the Casino, You must submit a Complaint to us either via email to support@tradaCasino.com or via LiveChat or in writing to TradaGames (Jersey) Limited, Charter Place, 23-27 Seaton Place, St Helier, JE1 1JY, Jersey. All Complaints will be acknowledged within 1 business day of receipt. The acknowledgement shall inform You of your Complaint Reference and who will be managing Your Complaint.
A 'Dispute' is any Complaint which is not resolved at the first stage of the complaint and relates to the outcome of the complainant's gambling transaction. Once a final decision has been made, a notification will be sent to your preferred method of contact. Only once TradaCasino's full complaints handling procedure has been followed and completed, can you seek external resolution from an Alternative Dispute Resolution entity (ADR).
Non UK Players
Should you feel that your query has not been resolved by our management team,you can file a complaint with an independent regulatory body, such as AskGamblers, Latest Casino Bonuses, Pogg or by filing a PAB with Casinomeister.
For an Alternative Dispute Resolution please refer to section 18 of the Terms and Conditions. As always, we guarantee full cooperation and transparency with the relevant regulatory body.