Customer Complaints.

Contact our online Support Team any time of day, 7 days a week

TradaCasino support is a team of well-trained specialists able to help you with any query you may have. Let us know if you have any questions or concerns about gameplay, cash in or cash out, bonuses or any other related issues. We will supply you with detailed information.

Please contact us by selecting one of the following options:

Live Chat

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Email

Email us at support@tradacasino.com

By Post

If you prefer to write to us, our address is:

TradaGames (Isle of Man) Limited, PO Box 227, Clinch's House, Lord Street, Douglas, Isle of Man, IM99 1RZ

Complaints

When gambling at any online casino, you might experience some issues. If you are experiencing any issues with TradaCasino regarding Payment, Bonuses, Software, Deposit, Accounts or other, our highly trained customer service team will do their utmost to resolve it for you via live chat or support@tradacasino.com. If you feel that your issue has not been resolved to your satisfaction, we invite you to contact a member of our senior management team directly on rachel@tradacasino.com. We promise to respond to your query within 24 hours, 7 days a week.

Should you feel that your query has not been resolved by our management team,you can file a complaint with an independent regulatory body, such as AskGamblers. or by filing a PAB with Casinomeister.

For an Alternative Dispute Resolution please refer to section 18 of the Terms and Conditions. As always, we guarantee full cooperation and transparency with the relevant regulatory body.

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