Frequently Asked Questions

Registration and Log in

We encourage you to Play for Fun and get used to our excellent Casino games. When you are ready to deposit with us and Play for Real, click the Register Now Button on the Homepage.

  • Fill in the registration form with all of the required details and register.
  • This will then take you to the home page where you are 1 click away from making your first deposit.

As a New Player, when you make your first deposit, you will receive a no deposit bonus.

Check that all required registration fields are filled in. Check that your Password details meet with our requirements. You must be at least 18 years old and agree to our Terms & Conditions. Do not register with TradaCasino if you are resident in a country that prohibits access to an online casino.

TradaCasino does not accept players from the following countries

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • American Samoa
  • Australia
  • Azerbaijan
  • Belarus
  • Bangladesh
  • Belgium
  • Bosnia & Herzegovina
  • British Virgin Islands
  • Bulgaria
  • Burundi
  • Cambodia
  • Cameroon
  • Cayman Islands
  • Central African Republic
  • Chad
  • Columbia
  • Congo
  • Cyprus
  • Democratic Republic of Congo
  • Denmark
  • Egypt
  • Eritrea
  • Ethopia
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Greece
  • Guinea
  • Guinea Bissau
  • Guyana
  • Haiti
  • Hungary
  • Hong Kong
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Japan
  • Korea
  • Latvia
  • Lebanon
  • Libya
  • Liberia
  • Laos PDR
  • Madagascar
  • Malta
  • Martinique
  • Mozambique
  • Myanmar
  • Nicaragua
  • Nigeria
  • Norway
  • Pakistan
  • Panama
  • Papua New Guinea
  • Poland
  • Portugal
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • St. Pierre and Miquelon
  • Somalia
  • South Sudan
  • Spain
  • Sudan
  • Suriname
  • Sweden
  • Switzerland
  • Syria
  • Tajikistan
  • Thailand
  • Tunisia
  • Turkey
  • Turkmenistan
  • Uganda
  • United States
  • Ukraine
  • Uzbekistan
  • Vanuatu
  • Vatican
  • Venezuela
  • Wallis and Futuna Islands
  • Yemen
  • Zimbabwe

At different times we may need to verify your account details with further paper documentation. If we are unable to verify the information that you provide to us when you register, we will require you to send us any or all of the following documentation: A copy of your Passport or Driving License; A copy of a recent (dated within the previous 6 months) Utility Bill; A copy of a recent Bank Statement; A copy (front & back) of the credit card used to make a deposit. If we do require any of the above information we will request it by e-mail. Any request will be to help us with your security and to adhere to the gaming license laws of The UK Gambling Commission .

My Account

At any time you can check your transaction history through the My Account function. Here you can view all transactions and set your personal limits. This can be accessed, once logged in by clicking on your name, then My Account on the top of the page.

If you would like to change your password, you may do so by logging in, with your existing TradaCasino email address and password. Once logged into the site click on your name located on the top, then My Account, then Profile, then Password and then enter a new Password.

In order to update your personal details, you will need to email Depending on what details you need to have updated, you will need to provide some verification. For example, if you wish to have your address updated, you will need to provide a proof of address document (utility bill or bank statement).

Yes, you can have more than one card registered to your account, however, for security reasons you can only use one payment card for the purposes of depositing and withdrawing funds from your account at any one time. If the card you have registered with us has since expired you can update this on the Deposit page. Depositing from one payment method and withdrawing to another is strictly prohibited.

You can currently play in English Pounds Sterling (GBP), Euros (EUR), US Dollars (USD), New Zealand Dollars (NZD),Australian Dollars (AUD), Canadian Dollars (CAD), Norwegian krone (NOK) and Swedish krone (SEK). During Registration, you will be asked to select your preferred currency. You will not be able to change your betting currency once you have registered in that currency.

If your payment card has expired, you can change the expiry date on the 'Deposit' screen. Once logged in, go to "Cashier" and you can then update the payment type by adding the new cards information.

If you wish to close your account, please withdraw all your funds in the 'My Account' section and send a message to us via email to


We currently accept the following methods of payment: Credit/Debit Cards: Visa, MasterCard,Visa Electron,Visa

Credit/Debit Cards: Visa, MasterCard,Visa Electron,Visa Debit, Visa Purchase, MasterCard Debit, Maestro, Switch, Solo.

We also accept other electronic payment types including Skrill (Moneybookers), Neteller and PaySafeCard. AstroPay, BOLETO, DineroMail, ecoPayz, Euteller,Giropay, iDeal, Lobanet, Neosurf, QIWI, Safetypay, Sofort, Sporopay, Todito Cash, Trusty, Trustpay, USEMYBANK, Webmoney

Please visit our Payments page for further information

To deposit money into your account, please login and then click on the 'cashier' button to access the deposit page.

The minimum deposit amount is £/€/$10 or currency equivalent. The maximum is £/€/$5,000. The maximum deposit level will also depend on the limits set by each customer in our Responsible Gaming section.

Once logged into your account, click on your name located on the top, then My Account, then Responsible Gaming. Using this screen, you can set your weekly personal deposit limits. Please note limits changes will come into effect at the end of your current limit period. If you would like an immediate lowering of your deposit limit, please contact support.

3D Secure is an enhanced security measure introduced by credit card companies for all internet payments. 3D Secure provides customers with direct interaction to their card issuing bank and authenticates the customer’s deposit, using a unique password which verifies identity, before the payment is authorised. If your bank/card provider has enabled 3D Secure, you will be requested to enter your 3D Secure password while depositing online.


The minimum withdrawal amount is £/€/$20 . The maximum withdrawal amount is £/€/$10,000.

How long will it take to process my withdrawal?

At TradaCasino we pride ourselves on fast withdrawals. We aim to proccess all withdrawals within 2-24 hours.

** Please note, currently the only method we can process withdrawals back to our Canadian players is via Ecopayz. We are currently implementing new methods and should have these in place shortly. We apologise for any inconvenience

Method Time to Process (9am - 11pm GMT) Time to hit account (approx)
Neteller 0-6 Hours Instant
Skrill 0-6 Hours Instant
Credit Card 0-6 Hours 1-3 Business Days
Debit Card 0-6 Hours 1-3 Business Days
EcoPayz 0-6 Hours Instant
Bank Transfer 24 hours (Mon-Fri only) 3-5 Business Days
Paysafe Card N/A N/A
iDeal N/A N/A
Trustly N/A N/A

For payments made via Paysafe, iDeal & Trustly, withdrawals will be processed back to your bank account (unless you wish to deposit via alternative deposit methods, in which case we will process withdrawals back to this method).

Please note withdrawals back to your bank account can take up to 5 working days and we may impose a processing fee. Further information on Payouts can be found under section 9 of our Terms & Conditions

To withdraw money from your account, please login and then click on your name located on the top, then My Account, then Withdraw. Complete the withdrawal form by selecting a payment method and select the amount of money you wish to withdraw.

Please email a photo of your ID document to Please allow for up to 24 hours for your document to be reviewed by a member of staff. Once reviewed, you will receive a confirmation email back.

We have to verify all users to protect our customers against possible fraudulent activities. We also implement routine security checks on player accounts in order to ensure all procedures have been implemented correctly.

Customers who do not wish to comply with our verification procedures will not be able to play on the site or make any withdrawals.


On our site you are currently able to play over 1000 games listed within the Games Section. We list instructions on how to play each game and also provide game rules for every available game. If you are not logged in, you can play our games in demo mode.

We offer a wide variety of minimum and maximum stakes in order to cater for our customers' requirements. The minimum and maximum stakes vary, depending on the game you are playing - please see each game for details.

To play on our site you must be 18 years of age or over and cannot reside in any illegal gambling jurisdiction. Please remember that gambling laws differ depending on where you live and it is your responsibility to comply with the gambling laws in your country.

Our site only offers games that give genuinely random outcomes. The randomness and fairness of the games are thoroughly tested by our third party software testing experts before they are allowed to be released for play. We are also regulated by the UK Gambling Commission who enforce strict guidelines on the fairness of games.

The outcomes of our games are determined by a random number generator (RNG). Our RNG's are certified by TST, iTech Labs and WPA Audit.

Under our Uk Gambling License our site can only offer games that give truly random outcomes. Our RNG's are certified by TST, iTech Labs and WPA Audit. This means they are subject to continuous and rigorous verification processes. The benefits of using a certified RNG are:

  • Completely random results, which ensures a fair game environment
  • Game results and payouts are reliable and correct
  • The games are free from defects and function smoothly in accordance with their specifications
  • The games are legal and secure

Due to the use of RNG's, guarantees that customers are not unfairly disadvantaged by any technical factors.

Promotion and Bonuses

Once you register, we have a 3 different matching deposit bonuses for players to choose from. Players can also claim a 100% Cashback bonus and this can be earned back as they play. For all subsequent deposits up to 25% Cashback can be earned. See Promotions

Standard bonuses are automatically applied when you make deposits.

TradaCasino players are informed about promotional offers and bonuses by email, the Promotions page and via the TradaCasino homepage. To take advantage of these offers, make sure you currently allow communication from TradaCasino, and follow the instructions of the promotion you wish to avail of.

All bonus information such as amounts, wagering requirements and bonus balance are found in the promotions section on every page.

Yes. The matching deposit bonus is subject to a 25x wagering on Deposit + Bonus. Once these wagering requirements are met your bonus will become cashable. Different games will contribute different percentages to the wagering requirements. See Bonus Terms & Conditionsfor more information.

YES. All earned Cashback is available to be withdrawn at any time, subject to our withdrawal rules. Any awarded unearned Cashback is carried over to the next deposit so you will never lose out. See Bonus Terms & Conditions for more information.


Are games are designed using up to date technology and do not require the user to download any unnecessary files.

The problem could be caused by one of the following:

  • Your internet connection failed
  • Your internet connection to the gaming server is very slow
  • Your Firewall is blocking you from accessing the game

If it is either of the first two above, simply reconnect to the internet. If it is a Firewall problem, please adjust your firewall settings.


Our site is optimised for all the major Browser versions such as Chrome, Firefox, Internet Explorer and Safari. Our site is compatible with most modern Operating Systems like Windows or Mac OS. You should be accessing the site with a broadband connection of at least 512 kbps.

Cookies are small data files which are written to your hard drive by some websites when you view them in your browser. These data files contain information the site can use to track such things as lists of pages you've visited, and the date when you last looked at a certain page. They are used to improve and to make your experience more relevant.

In order for you to receive the best possible experience in our online environment, we recommend that you enable cookies on your web browser.

If you suspect that your firewall is preventing access to then please contact our Support team


Your details are entirely safe with us. TradaCasino use the very latest security tools. All confidential data is encrypted using https or secure http. Please refer to our Privacy Policy for more information.

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